Refund policy/Cancellation & Refund Policy

Toytoise.Kids – Cancellation, Return & Refund Policy

At Toytoise.Kids, we want your shopping experience to be simple, smooth, and joyful. Our team is always here to support you—both before and after your purchase. To keep things transparent, please go through the following terms and conditions before completing your order.

Cancellation Policy

- You may cancel your order anytime before it has been shipped.

- To cancel, simply email us or use the Contact Us form with your Order ID.

- Once your request is processed, we will confirm the cancellation with you.

- If the order has already been shipped, cancellations will not be possible.

Return, Replacement & Refund Policy

We accept requests for returns, replacements, or refunds only in the following cases:

- The product is damaged on arrival

- The product received is different from what you ordered.

- A part of the product is missing.

Steps to Request a Return/Replacement/Refund

1. Please email us at support@toytoise.kids within 48 hours of delivery, along with:

   - Your order details

   - A clear unboxing video showing the issue

2. Our team will verify your request within 2 working days.

3. If approved:

    We will arrange a pickup of the product from your address.

                - Once the product reaches us, we will conduct a quality check within 2  working days to confirm that:

                - It is in its original packaging,

                - The invoice is included, and

                - It has no additional damage.

4. Resolution Options

                - Replacement: A new product will be shipped to you immediately after verification.

                - Refund: If a replacement is not possible (for example, if the product is out of stock), we will process a refund in your Toytoise Kids account within 7–10 working days after verification.

⚠️ Please note: Requests raised after 48 hours of delivery cannot be accepted.